Shipping & Returns
Aeration Supply, Inc [DBA AerationSupply.com]
Technical Assistance: AerationSupply.com is committed to providing our customers with not only the best products in the business, but the best customer service as well. We are always eager to assist you with product selection, product information, product use and design components or any other assistance you may need. Call our technical department anytime to speak with one of our technicians.
Ordering Merchandise: Our customer's are able to place product orders four ways.
- On-Line - Through our secure On-Line store at www.aerationsupply.com
- Fax Order - You may order by fax using our "Fax Order" form found in our catalog or by downloading the form at our website. Fax your order to (651) 702-0513 at any time, day or night.
- Mail Order - We do not have a separate mail order form so we ask that you use the fax order form and then mail your order to AerationSupply.com, PO Box 215, Cottage Grove, MN 55016.
- Phone Order - Call our toll free long distance number, (888) 480-5027 or local, (651) 459-7558 to place your order by phone.
- PLEASE NOTE: We only accept credit card charges to the amount of $4,000.00. Amounts greater than this must be made by check or money order. This policy is for our customer's security only.
Shipping Information: Shipping prices vary based on: 1) your location 2) the product weight 3) the dimensions of the box we ship. Shipping prices may change at any time without notice. Most items weighing less than 300 pounds will ship via UPS ground in one or more heavy-duty shipping boxes. Some items are considered "UPS Oversize" and ship at a higher rate per pound. Some items such as airBOOST aeration systems and/or pond liners will ship by motor freight. Many of these items shipped by motor freight are stacked, shrink-wrapped and shipped on "skids". Once a skid arrives at your location it can easily be "broken down" and boxes removed from the truck individually so a forklift is not necessary. Larger items such as pond liners, will require a forklift to unload the item.
Damaged Shipments: It is the customer responsibility to inspect shipments once they arrive. Inspect your shipment carefully before you sign for the merchandise. If you find damage to either the shipping box or the merchandise, YOU MAY REFUSE DELIVERY without penalty. Once you sign for the merchandise, the carrier is no longer liable for shortages or damage.
Returns: All returns must have an RA# (Return Authorization Number). Call our customer service number 888- 480-5027, to get a RA#. This lets us know what is coming back, from whom and where it is coming from and what to do with it. Upon inspection of the returned product we may, 1) accept the return and credit your account, 2) accept the return and send you new merchandise, 3) refuse the return due to use of the product by the customer or out of warranty. The customer must pay freight charges for returned merchandise. We will only accept returns if the merchandise is in its original container and has not been used in any way. If you have had the product greater than 15 days it is not returnable for credit. Special order items such as cut liner, fountains with a specific cord length are not returnable.
Canceled Orders: When a customer makes a purchase with a credit card and cancels the order BEFORE it is "settled" through our merchant services company the following guidelines shall apply. Typically and order placed and then canceled on THE SAME DAY we are able to cancel the order without incurring a fee from our merchant services company. Thus, NO FEE will be charged to the customer and a full refund "Credit" will show on your credit card statement. However, if an order is canceled AFTER it has been "settled" through our merchant services company we will not make a refund through the credit card processing company. Instead, we must issue one our "company checks" made payable "to the purchaser of record". The company check shall be mailed via USPS 3 business days after the order was canceled. The company check will be the total purchase price of the products, including shipping charges, less a 4% fee that will be charged to our account from our merchant service provider.[Note: all merchant service providers make it EXTREMELY TIME CONSUMING and therefore costly for us to cancel an order once the order has "settled"].
Payment Options: Our customers may purchase products in 2 ways. 1. Credit Card - We accept Visa, MasterCard and Discover only up to a maximum charged amount of $4,000.00. 2. Personal or Business Checks - We will accept a personal or business check however; the check must clear our bank before shipment is made. Please call ahead so you have accurate shipping charges before sending your check.
Warranty: AerationSupply.com honors all manufacturers' warranties. Each manufacturer has their own rules pertaining to warranties, which we must follow. Submersible pumps that have been run out of water, have cut power cords, disassembled or have been altered in any way will not be covered under warranty. Any product not used for its intended purpose, altered, damaged, improperly assembled or maintained, or otherwise neglected will not be covered. Shipping cost to us or to the manufacturer is not covered by the warranty. Shipping the item back to you will be paid by the manufacturer or AerationSupply.com unless the unit is not covered by warranty then the customer pays shipping both ways.
Hours: The business hours at AerationSupply.com will vary depending on the time of year.
March 1st through October 31st.
- Monday through Friday 8:00 am to 5:00 pm Central Time Zone
- Saturdays, 8:00 am to 2:00 pm / Sunday Closed
November 1st through February 28th.
- Monday through Friday 10:00 am to 4:00 pm Central Time Zone
- Saturdays, 8:00 am to 12:00 pm / Sunday Closed
AerationSupply.com reserves the right to make price or policy changes without prior notice. We make every effort to maintain printed prices and policies however due to circumstances out of our control changes may be made at any time.
