pond fountains

Aeration Supply, Inc. Shipping, Returns, Cancellations & Air Compressor Policies

Shipping Policy [UPS]:   Aeration Supply, Inc uses UPS [United Parcel Service] as our primary “small package” shipper.  You may track your UPS small package by going to the UPS website http://www.ups.com/content/us/en/index.jsx.  The vast majority of AquaMaster® surface fountains and aerators will ship UPS. Most of our genAIR™ small pond aerators, airBOOST® 1, 2 and 3, pond bacteria and boxed rolls of tubing will also ship UPS.  It is UPS’ policy that they may leave a package at your door if someone is not available to receive the package. We do not require a signature for delivery unless the customer requests it.  It is the customer’s responsibility to inspect the package for damage. If damage is present please contact us at 888-480-5027 for further instructions.  Aeration Supply, Inc. its affiliate or agents is not responsible for lost, stolen or damaged freight.

Shipping Policy [R&L Motor Freight]: Aeration Supply, Inc utilizes R&L Motor Freight as our primary “large package\order” shipper.  You may access their website at www.gorlc.com.  Our airBOOST® 4, 5 and 6 as well as the ultraBOOST® series and other heavy freight willall ship via R&L motor freight. Multiweave™ Pond Liners and other products may also ship via R&L depending on circumstances. In addition, larger reels of tubing will always ship R&L Freight.

Please Note: It is the policy of Aeration Supply, Inc and R&L Freight Company that a person of legal age be present at the time of delivery. Failure to have a person available at the time of delivery will incur additional fees for redelivery that the customer will be responsible for.

Once your order is built, packaged and placed on a skid for delivery you will be notified by an Aeration Supply, Inc representative.  The Aeration Supply, Inc representative will give you a “Pro Number” which is your tracking number and the phone number of the R&L terminal near you.  You may track your package at www.gorlc.com.  The Aeration Supply, Inc representative will also give you a tentative day that you may receive your freight. However, it will be the consumer’s responsibility to contact the R&L terminal directly to find out exactly what day the freight will be expected for delivery. After R&L has been contacted by the customer it is imperative that the customer understand that R&L Freight may arrive at any time on that day.  If R&L Freight attempts a delivery and the customer or a representative of the customer, for whatever reason is not available, R&L will contact Aeration Supply, Inc and another day will be scheduled.  If a re-delivery occurs, the customer will be charged a redelivery fee of $80 to $150 depending on the distance from the R&L terminal. 

A forklift is not required in most cases as R&L freight can set the skid on the ground for you.  The exception is Multiweave™ Pond Liner which always must be removed by use of a forklift.

R&L Motor Freight may occasionally charge other fees such as limited access fees, residential delivery fees or fuel surcharges.  Aeration Supply, Inc makes every effort to charge the customer only that amount charged to us by the freight company.  Aeration Supply, Inc does not “up charge” for freight.  Any additional fees beyond that which was quoted is the customer’s responsibility to pay for.

Please Note: Multiweave™ Pond Liner deliveries will require a fork-lift with fork extensions to remove the liner from the truck.  It is the customer’s responsibility to be prepared for delivery of any Multiweave™ pond liners.

It is the customer’s responsibility to inspect the package for damage. If damage is present, please contact us at 888-480-5027 for further instructions.  See “Damaged Shipments”

Damaged Shipments:  It is the customer’s responsibility to inspect shipments once they arrive. Inspect your shipment carefully before you sign for the merchandise. If you find damage to either the shipping box or the merchandise, you may refuse delivery without penalty. Once you sign for the merchandise, the carrier and Aeration Supply, Inc is no longer liable for shortages or damage to the merchandise.

Special Orders [Pond Liners and Pond Fountains\Aerators]:   Anytime a “Special Order” such as any Multiweave™, AquaMaster® or Vortech™ product is placed no order cancellations, refunds or change orders will be permitted under any circumstances.  When a customer orders a custom sized pond liner that we then order through our vendor\MFG that was placed to the customer’s specifications or a pond fountain or surface aerator that we order through our vendor\MFG with the customer’s specific requested cord length, voltage, phase or light kit, order cancellations, change orders, or refunds will not be permitted under any circumstances. 

Canceled Orders Policy [Before Shipping]:  When a customer makes a purchase and cancels their order on the same day, by 3:00pm Central Time, we will cancel the order without a restock fee applying.  However, when a customer makes a purchase and cancels the order after 3:00pm Central Time there may be a 3% restock fee that applies.  If a restock fee is applied to the order, we will reimburse the customer the total purchase price, less 3%, via a company check to the purchaser of record 3 business days after the order was canceled.

Returns Policy [After Shipping]:  When a customer orders a product, whether it is paid for by credit card, check or bank wire and the product is shipped to the customer, and the customer chooses to return the items, a 10% restock fee shall apply.  All returns must have an RA# (Return Authorization Number).  Call our customer service number 888-480-5027, to get an RA#.  This lets us know what is coming back, from whom and where it is coming from and what to do with it. Upon inspection of the returned product we may, 1) accept the return and credit your account, 2) accept the return and send you new merchandise, 3) refuse the return due to use of the product by the customer or out of warranty. The customer must pay freight charges for returned merchandise in addition to the 10% restock fee. We will only accept returns if the merchandise is in its original container and has not been used in any way or damaged in any way. If you have had the product greater than 15 days, it is not returnable for credit.  Special order items such as cut liner, fountains with a specific cord length are not returnable.

Payment Options:  Our customers may purchase products in three ways.

Credit Card-   We accept Visa, MasterCard and Discover only up to a maximum charged amount of $4,000.00.  Amounts greater than $4,000.00 are required to submit payment by bank wire, bank check, business or personal checks.  Please call us for bank wire instructions.

Personal or Business Checks- We will accept a personal or business check however; the check must clear our bank before shipment is made.  We require a 10 day waiting period for personal checks to clear our bank.  Please call ahead so you have accurate shipping charges before sending your check.

Bank Wire- Please call us for wiring instructions.  This is often the most efficient, effective way for us to process your larger motor freight orders.  It is very easy to do.

airBOOST® & ultraBOOST® Air Compressor PolicyAeration Supply, Inc. [DBA AerationSupply.com®] airBOOST® Pond & Lake Bottom Diffused Aeration Systems warrants to the original purchaser (the end user) of any diffused aeration system that any compressor, cabinet, diffuser (airBASE™) or weighted tubing (aquaLINE™) of airBOOST® aeration systems that is proved to be defective in materials or workmanship, as determined by the factory within the time stated herein, from the date of shipment, will be repaired or replaced at no charge with a new or remanufactured part, and returned to the customer. Component warranty is as follows: Air Compressor 2-year warranty on both standard 1/3hp and [SX 1/2hp models] (must have proof of filter changes on each compressor every 3-months) \ airBOOST® Cabinet Lifetime against rust (fans excluded from warranty) \ airBASE™ Diffuser(s) 5-years (excludes membranes and airBASE™ use in salt water or waste-water) \ aquaLINE™ Weighted Tubing 15-years (excludes use in salt water or waste-water). The consumer will assume all responsibility and cost for removal, packaging and freight to ship to Aeration Supply, Inc. any airBOOST® diffused aeration systems, or any component thereof to determine the warranty claim and for all reinstallation expenses. *Special Note: Aeration Supply,  Inc. \ airBOOST® will repair or replace each component only once during the warranty period.  Additional component replacement or repair will be at the consumer’s expense.  Special Note: 3/4hp ultraBOOST compressors are warranted for a period of 1-year.

This warranty is void in these cases, but is not limited to, damage resulting from: electrical surges, improper voltage supply, improper electrical connection, power cord damage, improper installation, alteration of any kind, misuse, abuse beyond what is considered “normal”, disassembly of compressor, failure to follow maintenance guidelines, failure to follow installation guidelines or any act of God.

airBOOST® and its affiliates, parent company Aeration Supply, Inc., or associates accept no responsibility for any cost or loss incurred by the user during operation, installation, removal, inspection, evaluation, repair, parts replacement or for return freight. airBOOST® and its affiliates, parent company Aeration Supply, Inc., or associates accept no responsibility for loss of use, loss of profits, loss of goodwill, for consequential damage, or for personal injury including death to the purchaser or any person by use of this product.  Aeration Supply, Inc. DBA AerationSupply.com and/or airBOOST® or any affiliate or agent is not, and shall not be liable for injury, loss, damage, loss of property or life due to the use of this product.  Consumer is responsible for all use including winter operations where de-icing in lakes, ponds or similar bodies of water occurs from use of this product.  Consumer is responsible for all permits, notifications, signage or other regulations or fees required within their perspective governance to operate this system.

In the event a covered warranty claim exists; the consumer will be required to obtain RA# (return authorization number) from the manufacturer. Once the consumer has the RA# each correspondence and materials shipped by the consumer to the factory must contain the RA# number on it. The product(s) must be returned freight prepaid, to the factory, as directed and in its original packaging or in a container which will prevent damage. Parts returned under warranty and damaged during shipping will not be covered under warranty for the shipping damage.

If the factory evaluation of the returned goods concludes that the failure is due to defects in materials or workmanship, the part(s) in question will be replaced or repaired under warranty with new parts, remanufactured parts, or will be repaired at the manufacturer’s discretion. The warranty period for all parts supplied under warranty will terminate at the end of the original product warranty or before as described above.

Special Note:  We will only repair or replace a warranted air compressor once during the warranty period.  Additional compressors, parts and/or service after the first warranty claim will be at the consumer’s expense.

Before any air compressor return is made we require the consumer to complete an “Air Compressor Questionnaire”, please refer to our Product Specifications and PDF Downloads link http://www.aerationsupply.com/product-specs/index.php  found on the home page of the website to download and complete this form.  Once the questionnaire is completed return the questionnaire and compressor to the address listed below.  All air compressor returns must have an RA# (Return Authorization Number). Call our customer service number 888- 480-5027, to get an RA#.

econoAIR™ Air Compressor Policy: Aeration Supply, Inc. [DBA AerationSupply.com®] econoAIR™ Pond & Lake Bottom Diffused Aeration Systems warrants to the original purchaser (the end user) of any diffused aeration system that any compressor, diffuser (airBASE™) or weighted tubing (aquaLINE™) of econoAIR™ aeration systems that is proved to be defective in materials or workmanship, as determined by the factory within the time stated herein, from the date of shipment, will be repaired or replaced at no charge with a new or remanufactured part, and returned to the customer. Component warranty is as follows: Air Compressor 2-year warranty* on all standard 1/4hp, 1/3hp and [SX 1/2hp models] (must have proof of filter changes on each compressor every 3-months) \ airBASE™ Diffuser(s) 5-years (excludes membranes and airBASE™ use in salt water or waste-water) \ aquaLINE™ Weighted Tubing 15-years (excludes use in salt water or waste-water). The consumer will assume all responsibility and cost for removal, packaging and freight to ship to Aeration Supply, Inc. any econoAIR™ diffused aeration systems, or any component thereof to determine the warranty claim and for all reinstallation expenses. *Special Note: Aeration Supply, Inc. \ econoAIR™ will repair or replace each component only once during the warranty period.  Additional component replacement or repair will be at the consumer’s expense.  *Special Note: 3/4hp ultraBOOST, econoAIR™ Ultra compressors are warranted for a period of 1-year.

This warranty is void in these cases, but is not limited to, damage resulting from: electrical surges, improper voltage supply, improper electrical connection, power cord damage, improper installation, alteration of any kind, misuse, abuse beyond what is considered “normal”, disassembly of compressor, failure to follow maintenance guidelines, failure to follow installation guidelines or any act of God.

econoAIR™ and its affiliates, parent company Aeration Supply, Inc., or associates accept no responsibility for any cost or loss incurred by the user during operation, installation, removal, inspection, evaluation, repair, parts replacement or for return freight. econoAIR™ and its affiliates, parent company Aeration Supply, Inc., or associates accept no responsibility for loss of use, loss of profits, loss of goodwill, for consequential damage, or for personal injury including death to the purchaser or any person by use of this product.  Aeration Supply, Inc. DBA AerationSupply.com and/or econoAIR™ or any affiliate or agent is not, and shall not be liable for injury, loss, damage, loss of property or life due to the use of this product.  Consumer is responsible for all use including winter operations where de-icing in lakes, ponds or similar bodies of water occurs from use of this product.  Consumer is responsible for all permits, notifications, signage or other regulations or fees required within their perspective governance to operate this system.

In the event a covered warranty claim exists; the consumer will be required to obtain RA# (return authorization number) from the manufacturer. Once the consumer has the RA# each correspondence and materials shipped by the consumer to the factory must contain the RA# number on it. The product(s) must be returned freight prepaid, to the factory, as directed and in its original packaging or in a container which will prevent damage. Parts returned under warranty and damaged during shipping will not be covered under warranty for the shipping damage.

If the factory evaluation of the returned goods concludes that the failure is due to defects in materials or workmanship, the part(s) in question will be replaced or repaired under warranty with new parts, remanufactured parts, or will be repaired at the manufacturer’s discretion. The warranty period for all parts supplied under warranty will terminate at the end of the original product warranty or before as described above.

Special Note:  We will only repair or replace a warranted air compressor once during the warranty period.  Additional compressors, parts and/or service after the first warranty claim will be at the consumer’s expense.

Before any air compressor return is made we require the consumer to complete an “Air Compressor Questionnaire”, please refer to our Product Specifications and PDF Downloads link http://www.aerationsupply.com/product-specs/index.php  found on the home page of the website to download and complete this form.  Once the questionnaire is completed return the questionnaire and compressor to the address listed below.  All air compressor returns must have an RA# (Return Authorization Number). Call our customer service number 888- 480-5027, to get an RA#.

genAIR™ Air Compressor Policy: Aeration Supply, Inc. [DBA AerationSupply.com®] genAIR™ Pond & Lake Bottom Diffused Aeration Systems warrants to the original purchaser (the end user) of any diffused aeration system that any compressor, diffuser (airBASE™) or weighted tubing (aquaLINE™) of genAIR™ aeration systems that is proved to be defective in materials or workmanship, as determined by the factory within the time stated herein, from the date of shipment, will be repaired or replaced at no charge with a new or remanufactured part, and returned to the customer. Component warranty is as follows: Air Compressor 2-year warranty* (must have proof of filter changes on each compressor every 3-months) \ airBASE™ Diffuser(s) 5-years (excludes membranes and airBASE™ use in salt water or waste-water) \ aquaLINE™ Weighted Tubing 15-years (excludes use in salt water or waste-water). The consumer will assume all responsibility and cost for removal, packaging and freight to ship to Aeration Supply, Inc. any genAIR™ diffused aeration systems, or any component thereof to determine the warranty claim and for all reinstallation expenses. *Special Note: Aeration Supply, Inc. \ genAIR™   will repair or replace each component only once during the warranty period.  Additional component replacement or repair will be at the consumer’s expense.

This warranty is void in these cases, but is not limited to, damage resulting from: electrical surges, improper voltage supply, improper electrical connection, power cord damage, improper installation, alteration of any kind, misuse, abuse beyond what is considered “normal”, disassembly of compressor, failure to follow maintenance guidelines, failure to follow installation guidelines or any act of God.

genAIR™ and its affiliates, parent company Aeration Supply, Inc., or associates accept no responsibility for any cost or loss incurred by the user during operation, installation, removal, inspection, evaluation, repair, parts replacement or for return freight. genAIR™ and its affiliates, parent company Aeration Supply, Inc., or associates accept no responsibility for loss of use, loss of profits, loss of goodwill, for consequential damage, or for personal injury including death to the purchaser or any person by use of this product.  Aeration Supply, Inc. DBA AerationSupply.com and/or genAIR™ or any affiliate or agent is not, and shall not be liable for injury, loss, damage, loss of property or life due to the use of this product.  Consumer is responsible for all use including winter operations where de-icing in lakes, ponds or similar bodies of water occurs from use of this product.  Consumer is responsible for all permits, notifications, signage or other regulations or fees required within their perspective governance to operate this system.  

In the event a covered warranty claim exists; the consumer will be required to obtain RA# (return authorization number) from the manufacturer. Once the consumer has the RA# each correspondence and materials shipped by the consumer to the factory must contain the RA# number on it. The product(s) must be returned freight prepaid, to the factory, as directed and in its original packaging or in a container which will prevent damage. Parts returned under warranty and damaged during shipping will not be covered under warranty for the shipping damage.

If the factory evaluation of the returned goods concludes that the failure is due to defects in materials or workmanship, the part(s) in question will be replaced or repaired under warranty with new parts, remanufactured parts, or will be repaired at the manufacturer’s discretion. The warranty period for all parts supplied under warranty will terminate at the end of the original product warranty or before as described above.

Special Note:  We will only repair or replace a warranted air compressor once during the warranty period.  Additional compressors, parts and/or service after the first warranty claim will be at the consumer’s expense.

Before any air compressor return is made we require the consumer to complete an “Air  Compressor Questionnaire”, please refer to our Product Specifications and PDF Downloads link  http://www.aerationsupply.com/product-specs/index.php  found on the home page of the website to download and complete this form.  Once the questionnaire is completed return the questionnaire and compressor to the address listed below.  All returns must have an RA# (Return Authorization Number). Call our customer service number 888- 480-5027, to get a RA#.

Individual Purchase Air Compressor Policy:  Aeration Supply, Inc offers the individual purchase or stand-alone air compressor purchase for the DIY [do-it-yourself] customer a warranty on air compressors as follows. 

Thomas 1/3hp double piston compressor is warranted for a period of: 2-years [must provide proof of air canister filter changes every 3-months is required]

AerationSupply.com® 1/4hp single piston and 1/2hp double piston compressors are warranted for a period of: 2-years [must provide proof of air canister filter changes every 3 months is required]

AerationSupply.com® 3/4hp double piston compressor is warranted for a period of: 1-year [must provide proof of air canister filter changes every 3-months is required]

AIR -40, 60, 80, 100, 150 or 200 diaphragm air compressors are warranted for a period of: 2-years [must provide proof of air filter changes every 3-months is required]

GAST 1/4hp, 3/4hp and 1hp rotary vane air compressors are warranted for a period of: 1-year

Special Note #1:  All the air compressors mentioned above MUST be housed in a structure with proper ventilation and cooling capabilities for the warranty to be effective [excluding AIR-40, 60, 80, 100, 150 and 200, no cabinet is required for these compressors].  Moisture, dust, excessive heat or inadequate air flow will void this warranty.  It will be at the discretion of Aeration Supply, Inc whether or not to warrant an individual air compressor purchase.

Special Note #2:  We will only repair or replace a warranted air compressor once during the warranty period.  Additional compressors, parts and/or service after the first warranty claim will be at the consumer’s expense.

Before any air compressor return is made we require the consumer to complete an “Air Compressor Questionnaire”, please refer to our Product Specifications and PDF Downloads link http://www.aerationsupply.com/product-specs/index.php  found on the home page of the website to download and complete this form.  Once the questionnaire is completed return the questionnaire and compressor to the address listed below.  All returns must have an RA# (Return Authorization Number). Call our customer service number 888- 480-5027, to get a RA#.

Technical Assistance:  AerationSupply.com is committed to providing our customers with not only the best products in the business, but the best customer service as well.  We are always eager to assist you with product selection, product information, product use and design components or any other assistance you may need.  Call our technical department any time to speak with one of our technicians.  Call 888-480-5027.

Ordering Merchandise:  Our customers are able to place product orders four ways.

On-Line- Through our secure On-Line store at www.aerationsupply.com

Fax Order- You may order by fax using our “Fax Order” form by downloading the form at our website.  http://www.aerationsupply.com/product-specs/index.php

Fax your order to (715) 425-0176 at any time, day or night.

Mail Order- We do not have a separate mail order form so we ask that you use the fax order form and then mail your order to AerationSupply.com, PO Box 215, Cottage Grove, MN 55016.

 

Phone Order-Call our toll free long distance number, (888) 480-5027 or local, (715) 425-5553 to place your order by phone.

 

Please Note:  Aeration Supply, Inc only accepts credit card charges up to a maximum amount of $4,000.00.  Sales greater than this must be made by check, money order or bank wire.  This policy is for our customer’s security only.

Dates & Hours Of Operation:  The business dates and hours of operation at AerationSupply.com® will vary depending on the time of year.

March 1st through November 30th

Monday through Friday 9:00 a.m. to 5:00 p.m. Central Time Zone

Saturdays, 8:00 a.m. to 2:00 p.m. / Sunday Closed

December 1st through February 28th

Monday through Friday 10:00 a.m. to 4:00 p.m. Central Time Zone

Saturdays, 8:00 a.m. to 12:00 p.m. / Sunday Closed

Warehouse & Mailing Address Aeration Supply, Inc:

 

Aeration Supply, Inc.  Warehouse Address [use this address for compressor & other returns]

N7809 902nd Street

River Falls, WI  54022

Aeration Supply, Inc.  Correspondence Address [use this address for mail, checks etc]

PO Box 215

Cottage Grove, MN  55016

AerationSupply.com® reserves the right to make price or policy changes without prior notice. We make every effort to maintain printed prices and policies however due to circumstances out of our control changes may be made at any time.